AI-Driven BI Is Finally Giving Hotel Reporting Context

By Jaime Goss

One of the major focuses for hoteliers this past decade has been to get more visibility across their portfolios. And in many ways, they succeeded. Regional VPs can open a portfolio dashboard and instantly see occupancy declines, labor variances, softer pace, or unexpected shifts in GOP. But just because they can see what happened doesn’t […]

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Why Back Office Fundamentals Still Matter in the Age of AI

By Chip Fritsch, COO

There’s a pattern I’ve started to notice with my recent conversations with hotel finance teams. Many know they have to address the fragmented systems that are causing delays, but they’re taking more of a “wait and see” approach instead of making fundamental changes to consolidate the data. Why? Because AI is evolving really quickly right […]

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How AP Automation Turns Invoice Processing Into Negotiation Leverage

By Elisa Fritsch

Cost control is top of mind for most hotel finance teams at the moment. Controllers might suspect that they might be overpaying somewhere, but if something really was off, they’d be able to see it, right? That was exactly the thinking of one VP of Finance who managed a 25-property hotel group. Because workflows were […]

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Fresh Features: HIA’s Q1 2026 Software Enhancements

By Elisa Fritsch

Q1 2026 brought a strong slate of new capabilities to the HIA platform — all built to make your team’s day-to-day work faster, more accurate, and easier to manage. This quarter’s highlights include a brand new daily report monitor dashboard that puts monitoring and troubleshooting in your hands, enriched PMS integrations for HotelKey and Stay […]

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Labor Is Your Biggest Cost Line: Here’s How To Actually See It

By Jaime Goss

Labor continues to be one of the largest cost lines in most hotels (typically 30–35% of revenue). It’s also one of the hardest to see while it’s actually happening. You can run a full week thinking everything is on track. Occupancy held. The front desk wasn’t overwhelmed. Housekeeping felt like it kept up. Nothing really […]

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2026 Will Reward the Prepared: Are Your Financials Deal-Ready?

By Charlie Fritsch, CEO

2026 will not be the easiest transaction environment I’ve seen over the last 30 years, but it may be the most strategic. Owners who’ve been in a holding pattern through 2024 and 2025 will likely see better entry points as financing conditions improve and a wave of maturities force decisions. With debt markets loosening and […]

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The End of Data Silos: How a Unified ERP Empowers Hospitality Management Companies

By Chip Fritsch, COO

Over the past decade, hospitality tech stacks have exploded, with more apps and services promising better visibility and deeper insights to make reporting easier and let decisions happen faster. And in many ways, they delivered. Teams now have access to more data than ever before.  But as many hoteliers have had time to sit with […]

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Industry Outlook: 2026 Will Be Won On Margin Defense

By Jaime Goss

Takeaways from ALIS 2026 Americas Lodging Investment Summit (ALIS) 2026 didn’t signal the start of a rebound. It signaled a shift in management strategy – and what will be necessary to win this year Hoteliers are coming into 2026 with more realism than optimism. RevPAR ended last year down 0.3%, and the 2026 growth projections […]

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HIA’s Top Software Enhancements 2025

By Elisa Fritsch

“HIA is driven to build the best solution for our hospitality clients. We want to be the system that solves pain points, that allows you to do more with your team, to take them out of manual data entry and put them on a higher tier of operations. We are never going to be done […]

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From Multiple Bank Logins To One Dashboard: A Smarter Way To Manage Hotel Cash

By Jaime Goss

Imagine you’re a corporate controller who manages over 50 hotel properties spread across multiple regions. Before you can make a single decision about payments, funding, or cash movement, you need to know your balances, so every morning starts the same way.  You, or a subordinate, log into bank portals, one after another after another. You […]

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2026 Ready: 6 Manual Processes Hotel Accountants Should Eliminate Today

By Jaime Goss

If 2025 taught the industry anything, it’s that tighter margins and fragmented technology created a strong desire for consolidation and unification. To get the advantage for 2026, hotels need processes to help them get real-time data visibility and to cut out the repetitive work slowing teams down.  The first step to a smarter, more efficient […]

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General Vs. Hotel-Specific ERP: 6 Key Differences Your Hotel Can’t Afford to Ignore

By Jaime Goss

If you’ve spent enough time in hotel finance and operations, you’ve seen how the pressure to operate smarter, faster, and with more visibility (all while walking tighter margins) has grown exponentially in the past decade. The need for consolidation and access to everything in one place has never been more in demand.  It’s one of […]

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Next-Gen PMS & ERP Set The Standard For Hospitality Back-Office Tech

By Elisa Fritsch

Today, many hotels are in the midst of migrating from legacy PMS technology to next-generation, cloud-native solutions.  At HIA, as we work with hoteliers to map their new PMS systems to our financial management software, we see that many of the new capabilities that these systems offer are the same great features leading the way […]

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Win Your 1099 Season Before It Begins: A Guide for Hotel Financial Leaders

By Jaime Goss

That short window between year-end close and the January 31 deadline can feel like a sprint for hotel finance teams rushing to get 1099s out the door. From chasing down missing W-9s and balancing year-end reports to last-minute runs to Staples and stuffing envelopes in triplicate, the cycle can feel like a mix of pressure, […]

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Why Tech Stack Consolidation Is the Future of Hotel Back-Office Ops

By Elisa Fritsch

Hospitality may start at the front desk, but profitability starts in the back office. While your guests may get new flashy keyless entry and streamlined services, your finance teams often still deal with spreadsheets, dozens of different logins, and time-consuming workarounds.  The result? A fine-tuned guest experience, but the teams responsible for forecasting, budgeting, and […]

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The Lodging Conference 3 Ways – Strategic Insights from a CEO, COO, and CRO

By Jaime Goss

Charting a Winning Path Through Uncertainty HIA’s leadership team, including CEO Charlie Fritsch, COO Chip Fritsch, and CRO Chris Hall, were on-site at The Lodging Conference 2025 recently to meet colleagues and share insights. The record breaking attendance (3,000+ attendees) was a clear indication of the industry’s optimism–despite remaining economic headwinds. Here is a summary […]

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Fresh Features: HIA’s Q3 2025 Software Enhancements

By Elisa Fritsch

The 4th quarter of the year has begun and we get to reflect on all the new software enhancements built by our HIA development team in the last quarter. The team has rolled out multiple new capabilities for the platform as well as enhanced existing integrations.  Newly built features include streamlined manual imports for BankConnect […]

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The #1 Reason Hotels Fly Blind on Cash–And How To Fix It

By Jaime Goss

If your visibility into cash balances is even a day old, you’re already flying blind. Seasonal swings, high fixed costs, and last-minute changes in occupancy mean money moves faster (and riskier) than in almost any other industry. While profitability is crucial for long-term success, it’s liquidity that keeps the lights on and operations running smoothly […]

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