January 14th, 2025 – Hotel Investor Apps (HIA), the leading hospitality ERP platform, today announced its receipt of Hotel Tech Report’s level 1 “Global Customer Support Certification” (GCSC).
This distinguished third-party certification recognizes Hotel Investor Apps for its investments into the tools, processes, and strategies to ensure the ongoing success of its customers. Chip Fritsch, COO at Hotel Investor Apps notes,
“We are committed to providing the best financial management software in the industry and a major component of that is ensuring the success of our customers on the platform. Providing top-tier customer support is, and will continue to be, a priority for us.”
The GCSC certification program, conducted by Hotel Tech Report, analyzes software vendors along critical dimensions of customer support infrastructure in order to help hoteliers minimize risk and maximize positive outcomes when selecting technology partners.
In order to become certified, companies must open their internal systems to Hotel Tech Report for assessment along HTR’s rigorous 34-point GCSC Rubric. This rubric requires a minimum scoring of 3.0 out of 5.0 Average Customer Support Rating, an area where Hotel Investor Apps excels, with its 4.5 out of 5.0 Average Customer Support Rating.
This GCSC certification provides unbiased, third party assurance to hoteliers that partnering with Hotel Investor Apps means choosing a partner dedicated to their continued growth and success.
“Our entire Support team is focused on helping our customers to reach their best outcomes on the platform. We are excited about continuing to improve our already strong customer support rating in the coming year,” reports Natasha Providence, Support Manager at Hotel Investor Apps.
About Hotel Investor Apps
Hotel Investor Apps (HIA) is the only full ERP designed specifically for the hotel industry. The advanced, all-in-one back-office platform offers enterprise-level accounting and business intelligence tools to transform financial, operational, and labor data for actionable intelligence, data-driven decisions, and more profitable hotel management. For more information on HIA, please visit hotelinvestorapps.com.
About the Hotel Tech Report Global Customer Support Certification (GCSC)
Support is one of the most critical aspects of the vendor selection process and yet historically there has never been a way to know the quality of a company’s support, until now. Using Hotel Tech Report’s proprietary framework, companies are assessed along four key dimensions: pre-emptive support, reactive support, coaching/success and client validation to provide hoteliers unprecedented levels of transparency to more easily identify top technology partners.
