9 KPIs Every Hotel Management Company Should Be Tracking

One of the things I've learned from evaluating hotel portfolios over the years is that similar operating results don't always translate into similar financial performance. Two management companies can report nearly identical occupancy, ADR, and RevPAR while producing very different profit margins and long-term value. The difference usually isn't found in traditional performance metrics. It's...

Blog Post: August 18, 2026 by Charlie Fritsch, CEO
9 Financial and Operational KPIs Every Hotel Management Company Should Be Tracking

Blog Post

Beyond Month-End: Unlocking The Strategic Potential Of Your GM Critique

As we get deeper into the age of AI, many hotel leaders are beginning to reevaluate their reporting structures. And while much of the conversation has focused on dashboards, analytics, and automation, the GM Critique has quietly become one of the most frequently requested reporting improvements among corporate and property users.  Few reports hold more...

Blog Post: July 1, 2026 by Jaime Goss, VP
Unlock the Strategic Potential of your GM Critique

Blog Post

AI-Driven BI Is Finally Giving Hotel Reporting Context

One of the major focuses for hoteliers this past decade has been to get more visibility across their portfolios. And in many ways, they succeeded. Regional VPs can open a portfolio dashboard and instantly see occupancy declines, labor variances, softer pace, or unexpected shifts in GOP. But just because they can see what happened doesn’t...

Blog Post: June 4, 2026 by Jaime Goss, VP
AI-Driven BI (Business Intelligence) is finally giving hotel reporting context

Blog Post

Labor Is Your Biggest Cost Line: Here’s How To Actually See It

Labor continues to be one of the largest cost lines in most hotels (typically 30–35% of revenue). It’s also one of the hardest to see while it’s actually happening. You can run a full week thinking everything is on track. Occupancy held. The front desk wasn’t overwhelmed. Housekeeping felt like it kept up. Nothing really...

Blog Post: April 15, 2026 by Jaime Goss, VP
Labor Is Your Biggest Cost Line. Here’s How to Actually See It.

Blog Post

Tips to Optimize Your Hotel Budget for 2026

We all know that hotel budgets provide a valuable reference point for informed and effective financial management. However, creating those budgets can be an intricate and time-consuming task.
Between inflation, tight job markets, and the competitive hotel management environment, the pressure to set and meet ambitious financial goals can be substantial. As can be the pressure to produce an accurate and reliable budget, taking all the what-if scenarios into account.
As we are in the midst of hotel budgeting season, here are some pro tips and food for thought to make sure your budgeting is covering all the bases.

Blog Post: September 4, 2025 by Jaime Goss, VP
Tips to Optimize Your Hotel Budget for 2026

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Baywood Hotels Receives Actionable Insights with HIA’s ERP & Business Intelligence

Baywood Hotels, a leading hotel development and management company with over 120 properties nationwide, sought to enhance their operational efficiency and financial management with an ERP solution.   Why it matters: By adopting HIA's ERP & Accounting software, Baywood Hotels gained a powerful, centralized back-office software with integrated business intelligence to help them achieve their tech-forward...

Case Study

Commitment to Innovation: HIA’s 2024 Development Highlights

2024 was a great example of our dedication to making HIA ERP & Accounting platform the best in the industry. The HIA in-house development team built new software integrations, enhanced key areas of the system like Budgeting & Forecasting, Bank Connect, and Business Intelligence, as well as improved the overall user experience.

Blog Post: December 17, 2024 by Elisa Fritsch, VP

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Leveraging Labor Intelligence to Control Labor Costs

More companies are turning to labor intelligence in response to rising labor costs and unprecedented labor shortages. Higher labor expenses can affect profit margins and profitability, and if there are not enough staff to meet business demands, it can also affect service levels and guest satisfaction.

Blog Post: August 6, 2024 by Elisa Fritsch, VP
Leveraging Labor Intelligence to Control Labor Costs

Blog Post

New Business Intelligence Integration with Inova

In HIA Intelligence, HIA’s business intelligence and labor management solution, the Inova integration will work directly with HIA’s business intelligence and labor management tool to help hoteliers make smarter labor decisions by offering real-time labor analysis.

News Article: March 18, 2024 by Jaime Goss, VP
Hotel Investor Apps and Inova API Integration

News Article

Major Enhancements Announced to HIA’s Business Intelligence Solution

Hotel Investor Apps (HIA), the hospitality-specific ERP, Accounting and Intelligence platform, announced today major new enhancements to its business intelligence solution, HIA Intelligence. The latest product release includes more insights into financial, operational, and labor data and an enhanced user-interface.

Blog Post: February 6, 2024 by Jaime Goss, VP
Enhancements Labor Management Dashboard

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Baywood Hotels Adopts Hotel Investor Apps Business Intelligence Software

Hotel Investor Apps (HIA), the hospitality-specific ERP platform, announced today that Baywood Hotels (Baywood), a privately held development and management company operating over 120 hotels nationwide, has expanded its utilization of HIA’s ERP & Accounting platform with the addition of HIA Intelligence, a business intelligence product.

News Article: February 1, 2024 by Jaime Goss, VP
Homewood Suites Washington DC

News Article

5 Best Business Intelligence Software for Hotels in 2024

They say knowledge is power. And in the competitive hotel industry, staying ahead of the curve means leveraging the right tools to convert raw data into actionable insights. That's where business intelligence (BI) software comes into play. Instead of sifting through spreadsheets and reports to get a clear view of your hotel's performance, you'll get a comprehensive,...

Blog Post: January 30, 2024 by Jaime Goss, VP

Blog Post

ERP Development Highlights of 2023

Hotel Investor Apps is always developing and improving its hotel ERP platform. In 2023, HIA released state-of-the-art import features, added new integrations, improved user experiences, and expanded business intelligence features. Here are a few of the development highlights:

Blog Post: January 9, 2024 by Jaime Goss, VP

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Essential Hospitality Tools: What is Business Intelligence for Hotels?

Explore the world of Business Intelligence and its impact on revenue, guest satisfaction, and overall success in the hospitality sector. Learn how data-driven insights can drive growth, enhance operational efficiency, and unlock a competitive edge for hotels.

Blog Post: July 6, 2023 by Jaime Goss, VP
Essential Hospitality Tools

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HIA Wins Acumatica Development Excellence Award

February 1st, 2023 – Hotel Investor Apps (HIA), the most advanced hotel-specific Accounting & Business Intelligence software, has just received the coveted Acumatica “Development Excellence Award.” The award was announced at the 2023 Acumatica Summit being held this week in Las Vegas.

News Article: February 3, 2023 by Elisa Fritsch, VP

News Article