Before HIA, Lowen had a more manual accounting process including keying in PMS reports by hand. HIA now pulls financial data directly from Lowen’s property management systems. General Managers review and sign off on a clean daily report by 10:30 each morning, and the accounting team releases the day. Because every day is verified as it happens, month-end has become close to a formality.

“One of the things I always talk to my general managers about is ‘P&L on demand,'” said Rafael Luque, Regional Director of Operations at Lowen Hospitality Management. “Run, click the buttons, and you’ll know exactly where you are.”

Key results:

• Over 30% faster monthly close. Lowen is now working toward a close 5–7 days into the following month.
• Near real-time P&L visibility across the whole portfolio.
• About 30 minutes each morning to review data quality across all 10 properties.
• Growth without new back-office staff. Lowen added a dual-branded downtown Dallas property with the same three-person accounting team, and is on track to reach 12 properties by the end of 2026.
• Paperless operations. An AP approval workflow and a daily Netchex payroll integration replaced manual re-keying and on-site paper storage.

“Lowen is a disciplined operator and a great partner, and they’re a strong example of what we’re helping hoteliers do every day,” said Chip Fritsch, COO at HIA. “By delivering hospitality-specific accounting that comes pre-built with the integrations that matter most to hotel operators, we make daily, verified, real-time reporting possible. That lets teams like Lowen’s close faster, trust their numbers and grow without adding back-office overhead.”

“Imagine you are living in a house that is lit up by candles,” Luque said. “Now we have LED lighting, we have solar panels on the roof. That is what HIA did for us. It has been like day and night.”

The full case study is available here.